Windows 8 UX Review

While the first reactions to Windows 8 UI demo ranged from “whatever” to “WTF”, most of them were focused on the published technological decisions rather than UX aspects. I want to present my opinion about the UX itself.

The very first word coming to my mind when I see the Metro start screen is “gaudy”. And no, it is not Gaudi, it is gaudy like that

There are too many details on the picture preventing it from having a clearly defined focus. This problem is not so visible on the WP7 devices, because of their small size and different usage pattern (more about it in a minute), but it is also present there.

Comparing Metro with the Start button and the taskbar of the previous Windows versions and with the taskbar of MacOS X, I believe this is a step back to the state even worse than Windows 3.1. Novices and elderly users will be confused, now knowing where it is safe to start.

Comparing Metro with the iPad, the latter has a very ordered matrix of relatively small icons with huge free space in between, while Metro glues all apps in a chaotic unfocused block of something.

In the real life, the start screen will look even worse than this carefully crafted one shown above, because random apps can (and therefore will) have mutually incompatible colors and visual styles. Again, having small icons with large free spaces like in iPad or Windows 7 alleviates this problem; having huge color-filled tiles glued together accentuates it.

Speaking of real life, the cut titles of the panorama control might look cute when the wording is carefully chosen and titles are hardcoded, but can quickly become a distracting factor when using a real-life, random user-generated data. And I don’t even want to start speaking about languages with words much longer or much shorter than English, or about the RTL languages.

But wait, things will get even worse with the announced dynamic updates of the tiles. As far as I understand, each app will be given the freedom to have its own notification UX. Just imagine these all apps glued together, blinking, rotating, jumping and putting on contrast colors to get users attention! Does it feel like a field of nasty banners to you?

For a minute, why would I want an app to display a notification at all? I tell you, even the uniform small decent red circles used in iPad are every time a disaster for my mother. The AppStore app just wants to tell her there are some updates. Actually she uses only two apps and shouldn’t care about updates at all. But because this notification looks so “urgent red”, she feels to be forced to update, just to get rid of this visual distractor. Which is a huge pain on iPad, because neither the AppStore app nor my mother can remember the password.

On Windows 8, such users would feel themselves even on greater pressure to “satisfy” all the apps, just to stop them blinking and jumping. Which is, in my opinion, not the way the user interaction has to be on slates and desktops, as opposed to mobile phones.

The mobile phones user interaction is very specific. A mobile phone IS in fact your personal notification device, with the added service of not only notifying you that somebody wants to talk, but also allowing you to actually talk with him. Half of the reason to always carry mobile phones with you is the ability to be notified, either instantly, or next time you look at the device.

Tablets are different. It you carry them with you at all, it is because you can – they are small and light enought to provide their services even on the go. But the services themselves have nothing to do with the location and mobility. Tablets are entertainment and working devices.

When I turn on the tablet display, I’m not going to quickly check what is going on while I’m trying to walk and hold an umbrella at the same time. No, when I turn on my tablet, it means I have some spare time I want to waste use to consume information: catch up all Twitter and Facebook updates, read some of the web pages linked from these posts, and maybe continue reading those Kindle books. I don’t really care that the apps have something for me to read. I don’t really care I even have apps. All I care for is that I have something to read, hear or watch.

If I was forced to use the Metro UI language even despite of its inherent gaudy nature, I’d shown content items in the tiles of the start page, instead of the apps, and I’d built the UX concept around elimitating tiles from the space by reading them. You turn on the tablet, you read the first tile containing a twitter message, you tap on it, it disappears. You continue consuming content items, possibly skipping some of them, until you have removed all the tiles except of the long-running ones (like Kindle books or movies). This would eliminate the nasty question of “where do I want to go first” and provide a simple and stable information consume workflow. Perhaps I’d allowed users to sort and filter the tiles. Or may be not even that.

On a positive side, I’ve spotted a photo selection interface, where the content items (the photos) are represented as tiles, and by tapping you can put any number of them for further processing in the footer area. This has vividly reminded me an UX idea we have implemented at Axinom back in 2008 for a Silverlight VoD shop :)

I’m looking forward to the next Windows8 videos from the Microsoft UX team.

This Week in Twitter

  • This tweet is written using messagease, an absolutely crazy keyboard. It reminds me zx spectrum. #
  • @MessagEase crazy cool, but not my default keyboard. I need handwritten chinese recognition, so I use scut. #
  • @MessagEase no, no, I do really mean handwriting. Pinyin is nice, but by far not enough.. #
  • It is 16:38 again. #
  • @MessagEase 7 strokes are part of chinese calligraphy, but my use-case is simpler: I see an unknown word and want to look it up. #
  • @MessagEase pinyin entry doesn't help in this use case, because just by looking at ?? you'll have no clue about its pinyin transcription. #
  • @MessagEase but my use case is very specific for chinese learners, so don't bother. #
  • @MessagEase pinyin #
  • @DotNetExpert haha, ich bin heute um 6 aufgestanden, um 1.5h Fitnesstraining zu machen! #
  • Bin in Teddybärhotel. In meinem kleinen Zimmer gibt es exakt 50 Teddybäre. Mir ist nicht unheimlich :) http://twitpic.com/5fmald #
  • Korrektur: es sind 58 Bären. #
  • Letzte Ergebnisse der Bärenzählung in meinem Haribo Zimmer: 66. Es gibt viel mehr draußen. #
  • In meiner Familie gibt es einen Teddybär, der schon vier Generationen gesehen hat. #
  • After spending 1h in one hall of the HAM radio fair in Friedrichshafen, discovered 11 more halls. ORZ #
  • The air is boiling here on all frequency channels #
  • Bin auf dem Vortrag über Software Defined Radio. Der Vortragende denkt, dass Moore's Law immer noch gilt 8() #
  • HAM world is different: 100+ people in the room, I'm the only one who twitters. #
  • SDR on iPad / Android is "hot topic for the coming years", but most PC here still run WinXP. Different time planet… #
  • It is mixed feeling to hear about things like quadrature modulation today, after a 14 years break. But I still can grasp the topic. #
  • Leihräder ist eine Demütigung. #

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Fukushima update

Fukushima topic has lost its headline position in the news, but the situation there is far from being stable.

TEPCO was injecting water into reactors, because otherwise they would supposedly get hot and start contaminate air even more due to the smoke. And because the reactors are believed to have holes, the water didn’t run back through the pipes, but went somewhere in the basements of the building. Because the water was in a direct contact with the damaged fuel, it was highly radioactive: stay for 3-12 hours around it, and you’re dead.

Now, basements are not normally designed to be hermetical containers of water, especially of a highly radioactive water. So no wonder TEPCO had annouced a leak or two every now and then. The latest announcement has been made today, they’re just missing another 57 tons of water and have to clue where it went. So far, TEPCO has managed to keep the world quiet by displaying heroic measures to patch the leaks.

Buuuut, basements have another problem. They are not of unlimited size. Every day, around 500 tons of water is being added, and 0 tons water is being removed. Obviously, they need to drain basements, pump the water through some purifying device, and then perhaps use it again for cooling.

They timeline was as follows. They have calculated the time when basements will run full and the water starts spilling. And this is any time starting from right now. Last Friday, they have finished the installation of purifiers and made a first run, with not very good results. I do hope they will manage to fix it, but it is a damn tight deadline they have.

In case they fail, the consequences will NOT be immediately endangering, at least as far as I understand it. The water is still dangerous, but it will most probably go to the ocean, where it will be diluted down to normal levels. May be I’m wrong, but the only big problem of a leakage would be the huge impact on the whole asian sea food industry. Fishes and algae are known for concentrating radioactivity, and fishes can swim around and reach Russia, Korea or China borders. In case of a big leakage, people will (and should) stop eating asian sea food, similar as it happened with mushrooms in Europe after the Chernobyl. After decade of two, a whole generation will grow who don’t like sea food, don’t know names of fishes, etc. Only river and lake fishes will be used. Well, similar as in Germany they can’t tell boletus from birch boletus, believe milk mushrooms are poisonous, and only know champignons and mu-er…

This Week in Twitter

  • Love, or die trying. #
  • hat einen gold-braunen Schmetterling auf der Brücke und eine Wiese mit leuchtend-blaunen Blumen gesehen. Der Tag war nicht umsonst… #
  • Watching a 3D movie on your home PC with NVIDIA 3D Vision is not that weird as I feared. Actually, I enjoy it. Quite immersive. #
  • it feels like Friday #
  • http://t.co/31p38FH via @imgur #
  • hurra, exactly the features I missed RT @jongalloway: #NuGet 1.4 release notes http://bit.ly/kq9gWN #

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Love and Lie

I’ve stumbled upon this saying by Sergey Dovlatov, one of the best soviet writers:

The opposite of love is not disgust or even indifference. The opposite of
love is lie.

This has made me think trying to understand how did he mean it. But then, I’ve remembered the Bible, where we read:

Let no debt remain outstanding, except the continuing debt to love one another, for he who loves his fellowman has fulfilled the law.

The commandments, “Do not commit adultery,” “Do not murder,” “Do not steal,” “Do not covet,” and whatever other commandment there may be, are summed up in this one rule: “Love your neighbor as yourself.”

Love does no harm to its neighbor. Therefore love is the fulfillment of the law.
(Romans 13: Love, for the Day is Near)

And this has suddenly made sense to the Dovlatov’s saying. Loving has something to do with treating others as good as yourself. In case you’ve already meet The Love of Your Life, you’ll treat her/him even better than yourself. On the other hand, lying is the opposite – it is obtaining something from others, and not planning to give an equivalent back.

Well, technically, when you say to a patient who is about to die tomorrow that he will surely heal, it is lying. But, yet again, having a sexual intercourse is also called making love. To me, these are just examples of how imperfect natural languages are at defining terms…

I prefer to use LOVE in its christian sense as another word for God, and to use LIE as another word for rip-off or scam. Having that, both sayings have now perfect sense to me.

Sometimes people you love would lie to you. This shouldn’t happen at all, but it happens, and is even so normal that people have words for that, like betrayal. It has also happened to me in my past life. Unfortunately, I’m not a Christian enough to still love the liars, and I’m even struggling to forgive them…

And sometimes, people you love just cannot love you back. Now this is what should be normal, because everybody’s different. But it is strange that I can’t find a neutral word for that. Unrequired love, ungrateful, thankless – all these sound negative and reproaching. May be because it hurts… But what word would you use if  you’re hurt, but still don’t want to sound negative, because you’re still loving and caring?..

This Week in Twitter

  • how crazy is that… RT @shanzai: Android smartphone within a tablet, the TransPhone http://dlvr.it/TYKXG #
  • Microsoft has renamed Windows Gadgets to Windows 8. Now they should rename their OS to avoid confusion. #
  • I wonder what html-based CMS will declare itself Windows 8 compatible first. #
  • Suggestion to Microsoft: rename IIS to Windows Azure 8. #

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Kübler-Ross model, revisited

There is a direct road between Fürth where I live and Erlangen. The road has a comfortable walkway alongside, with great sights and tons of fresh air, as well as a bike way. You need just a couple of hours to walk or 40 minutes to bike from city center to city center. In the last ten years, I’ve used this road quite a few times, recently even weekly.

In a small area of no man’s land, where Fürth has already ended and Erlangen not yet started, there is a small meadow. On the roadside, two crosses from a simple wood are staying. The one is somewhat larger, another one is very small, in the baby size. The crosses are decorated with artificial flowers and there are two names on them.

During the last ten years I’ve been using this road, I’ve seen quite a lot of changes around those crosses. Old flowers was removed, new flowers was added, a toy windmill was attached, any random garbage was removed, and the surrounding grass was cultivated.

I don’t know whether it is a mother who has lost her children, or a husband who has lost his wife and a child, or may be it is a completely different situation. Fact is, he or she or they are clearly missing their loved ones, and are living like this for at least ten years, may be longer.

I can’t imagine how it is.

Soon it will be two years I’m missing someone. Yes, only two years, but I’m already almost destroyed. I’ve gained weight, and in my room there are some things staying, which I wanted to throw away two years ago, but have never had any motivation or reason to do that since. I’ve started with the Denial stage according to the Kübler-Ross model, which partially lasts until today. I’ve skipped the Anger phase though, only to land directly in the Bargaining. This has lasted for several months, although I wasn’t too creative in thinking of deals with the fate. And then Depression came in, and the real hell begun.

But ten years, or even more! Those people should be completely crazy by now, whoever they are! Either that, or they have found a way to live with it, a way outside of the algorithm defined by Kübler-Ross. According to the model, the grieving must end with acceptance. But they haven’t accepted the death. You just can’t accept the death of the people you love. The on-going care around the crosses is a proof that the names on the crosses are not just combinations of letters, they continue living, even though only in memory.

Apparently, they have found the way to stop grieving, without having to accept the death. And if they could do it, I can do it too. I have it easier. We knew each other for not so long, and the person is not dead by any means, but rather the opposite: happy, successful, and preparing to give birth.

Of course, there is no other way than to part with some my dreams and wishes and to accept that this wonderful life I have imagined for myself will never happen. But, besides of that, there are still the warm feelings, and the uncontrollable smile looking at her pictures, and the admiration, and the deep respect, and gratitude for waking me up, and worries about her and her child, and the readiness to take next possible flight to her if my help is needed… What if it is possible to put all that feelings and longing to a winter sleep? And then to wake them up, when we meet again.

This is the task I’m going to work on.

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